Microsoft has retired the Virtual Appointments app in Teams, and most of the practices I talk to haven't noticed yet.
If your front desk was scheduling video visits from that app, Microsoft's answer is Bookings. It's already part of your Microsoft 365 subscription, so this isn't a new purchase — but it is a new setup, and "we'll deal with it when it breaks" is an expensive way to find out.
Three things worth checking this week.
Your patients don't need a Teams account or an app download. They click a link and join from Chrome, Safari or Edge. If your staff is still walking people through installing something, you're burning front-desk minutes on a problem that no longer exists.
Your waiting room is a real door. Whoever you've allowed to skip it walks straight into a visit. Most practices set that once during setup and never look at it again.
Some of the nicer pieces — text reminders, the appointment queue your staff watches — need Teams Premium on top of your existing licenses. Worth knowing before someone promises a patient a text reminder that never sends.
A no-show costs you a slot. A visit that starts eight minutes late costs you trust. Both are worth twenty minutes with whoever set up your tenant.
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